Prefer phone support? Give us a call! 
                   +1 888-839-1953

Books

Courses

Desk Tools

Accessories

Planners

Full Focus Help Center

<h2 style="text-align: center;" id="subscription-support">Subscription Support</h2><h3 style="text-align: center;" id><br></h3><h3 id="trouble-logging-in"><span style="font-family: Inter; font-size: 16px;">Trouble Logging In</span></h3><div data-block="true" data-editor="23fdu" data-offset-key="9f8s9-0-0" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="9l806" data-offset-key="2cdl6-0-0" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="c1cmq" data-offset-key="1f2u3-0-0" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-block="true" data-editor="drunu" data-offset-key="1ltif-0-0" id="isPasted" style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="1ltif-0-0" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="1ltif-0-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit; font-family: Inter; color: rgb(0, 0, 0);">If you have previously placed an order with us but have never logged in, you will need to create an account first. &#xA0;</span></span></div></div><div data-block="true" data-editor="drunu" data-offset-key="fotsh-0-0" style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="fotsh-0-0" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="fotsh-0-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit; font-family: Inter; color: rgb(0, 0, 0);">You can do so by going to&#xA0;</span></span><span style="font-family: Inter; font-size: 14px; color: rgb(0, 0, 0);"><a href="https://fullfocusstore.com/account/register" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; text-decoration: none; color: rgb(102, 102, 255); cursor: pointer;" target="_blank"><span data-offset-key="fotsh-1-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;">https://fullfocusstore.com/account/register</span></span></a></span><span data-offset-key="fotsh-2-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: bold;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit; font-family: Inter; color: rgb(0, 0, 0);">.</span></span></div></div><div data-block="true" data-editor="drunu" data-offset-key="f2k7j-0-0" style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="f2k7j-0-0" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="f2k7j-0-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit; font-family: Inter; color: rgb(0, 0, 0);">Please be sure to use the same email address you used to place your initial order. This will allow the system to identify your past purchases.&#xA0;</span></span></div></div><div data-block="true" data-editor="drunu" data-offset-key="5fo3c-0-0" style="box-sizing: border-box; margin: 0px 0px 5px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="5fo3c-0-0" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="5fo3c-0-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: italic; font-weight: inherit;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit; font-family: Inter; color: rgb(0, 0, 0);">Please note: Simply ordering a product from our store will not automatically create an account and this must be done as a separate action.</span></span></div></div><div data-block="true" data-editor="drunu" data-offset-key="dfh3a-0-0" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div data-offset-key="dfh3a-0-0" style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; position: relative; white-space: pre-wrap; direction: ltr; text-align: left;"><span data-offset-key="dfh3a-0-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 14px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: italic; font-weight: inherit;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit; font-family: Inter; color: rgb(0, 0, 0);">Once you complete this process you will be able to sign in and view all subscriptions you have purchased with that email address.</span></span></div></div></div></div></div><p><br></p>

Trouble Logging In

FULL FOCUS PLANNER SUPPORT

Subscription Support

What is the agenda for the day?

What time is the LifeFocus Retreat?

Will the LifeFocus Retreat be recorded?

How long will I have access to the recording?

Where do I access the resources for the day?

How can I best prepare for the LifeFocus Retreat?

I'm attending with my spouse/partner.  What do we need to purchase?

LIVE EVENT SUPPORT

Getting Started

How do I update my shipping address?

How do I update my billing address?

How do I update my credit card?

Cancel Subscription

What is a Full Focus Planner Certified Pro?

What is included with my certification?

Where am I able to list my certification?

When will I receive everything that comes with my certification?

How long does the training last?

How long will I have access to the OnDemand training?

What if I don’t pass my test?

What is your refund policy?

Is there a limit on the number of people I can train in one setting?

Submit Presentation Materials for Approval

Graphics/Brand Kit Requirements

Full Focus Certification

Bulk Discounts

Custom Orders

Customized Bulk Orders

How Do I Log In?

How Do I Join the Double Win Rewards Club?

I'm Not Seeing My Points

How Long Will My Points Be Pending

Double Win Rewards Club

I'm not in the US. Am I still eligible for the bonuses?

Can I buy from any retailer to get the bonuses?

What bonuses are included with my purchase?

How do I claim my bonuses once I've ordered?

When will I receive my bonuses, and how will they arrive?

Mind Your Mindset

Do I qualify for the bonuses if I purchase the ebook or audiobook?

Win at Work & Succeed at Life

How do I claim my bonuses once I've ordered? copy

The Vision Driven Leader

I'd like to take the LifeScore Assessment

I'd like to purchase Your Best Year Ever Book.

Your Best Year Ever

I'd like to take the Personal Productivity Assessment

I bought the Free to Focus book and am having trouble accessing the bonuses inside of the book. What should I do?

I'd like to purchase the book.

I use the Full Focus Planner. Why should I invest in Free to Focus as well?

Free to Focus

I would like to purchase the book.

Can I buy this book at retailers?

Do you have a refund policy?

When will I receive the book?

When will I receive my bonuses?

No-Fail Meetings

I would like to purchase Your World-Class Assistant.

Your World-Class Assistant

I would like to purchase No Fail Communication.

No-Fail Communication

When will I receive my bonuses and how will they arrive?

No-Fail Habits

I would like to purchase Entrepreneurs Will Save the World.

Entrepreneurs Will Save the World

BOOK SUPPORT

I would like to take the Full Focus Productivity Assessment.

I'd like to purchase the course.

What’s the difference between Full Focus Goal Setting and Your Best Year Ever?

What happens after I purchase the Full Focus Goal Setting course?

How does the Full Focus Goal Setting course compare to the Your Best Year Ever book?

What if I use the Full Focus Planner? Do I need this course?

How is Full Focus Goal Setting different from Free to Focus and Michael’s Living Forward book?

Can I get access to the course all at once or only in pieces?

How long will I have access to my course?

Where do I go to login to my Full Focus Goal Setting course?

Full Focus Goal-Setting

I'd like to take the Productivity Assessment.

I purchased Free to Focus and am having trouble logging in. Can you help?

What happens after I purchase the No-Fail Meetings Course?

How does the No-Fail Meetings book compare to the course?

Are my credit/debit card details secure?

What happens after I purchase the Full Focus Executive Assistants Course?

How long will I have access to this course?

How does the Your World-Class Assistant book compare to the Full Focus Executive Assistants course?

How long will it take to complete this course?

Full Focus Executive Assistants

What is included in the Masterclass?

How is The Focused Leader different from Your Best Year Ever and Free to Focus?

What makes The Focused Leader Masterclass different from other leadership development courses?

Trouble Logging InUpdated 2 years ago

Subscription Support

Trouble Logging In