Prefer phone support? Give us a call! 
                   +1 888-839-1953

Books

Courses

Desk Tools

Accessories

Planners

Full Focus Help Center

<h2 id="isPasted" style="text-align: center;">Double Win Rewards Club Support</h2> <h3 id="im-not-seeing-my-points-where-are-they">I&apos;m not seeing my points. Where are they?</h3><span data-offset-key="ccqoi-0-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: normal; font-weight: 400; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;">Please&#xA0;<a href="https://fullfocusstore.com/pages/rewards" rel="noopener noreferrer" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; text-decoration: none; color: rgb(102, 102, 255); cursor: pointer; font-family: &quot;DM Sans&quot;, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255);" target="_blank"><span data-offset-key="ccqoi-1-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;">click here</a><span data-offset-key="ccqoi-2-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: normal; font-weight: 400; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;">&#xA0;to log in to the Double Win Rewards Club. You must use the same email address you used to create your Full Focus account (through previous purchases or subscriptions). &#xA0;<span data-offset-key="ccqoi-2-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: normal; font-weight: 400; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;">If you do not see your points, you are most likely logging in with a different email address.&#xA0;<span data-offset-key="ccqoi-2-0" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: normal; font-weight: 400; color: rgb(69, 73, 110); font-family: &quot;DM Sans&quot;, sans-serif; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span data-text="true" style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-size: 13px; vertical-align: baseline; -webkit-font-smoothing: antialiased; text-rendering: optimizelegibility; font-style: inherit; font-weight: inherit;">If you have multiple email addresses and would like us to consolidate those for you, please contact our Customer Experience team for further assistance.&#xA0;

Please click here to log in to the Double Win Rewards Club. You must use the same email address you used to create your Full Focus account (through previous purchases or subscriptions). If you do not see your points, you are most likely logging in wi

I'm Not Seeing My Points

FULL FOCUS PLANNER SUPPORT

Double Win Rewards Club

What is the agenda for the day?

What time is the LifeFocus Retreat?

Will the LifeFocus Retreat be recorded?

How long will I have access to the recording?

Where do I access the resources for the day?

How can I best prepare for the LifeFocus Retreat?

I'm attending with my spouse/partner.  What do we need to purchase?

LIVE EVENT SUPPORT

Getting Started

How do I update my shipping address?

How do I update my billing address?

How do I update my credit card?

Trouble Logging In

Cancel Subscription

Subscription Support

What is a Full Focus Planner Certified Pro?

What is included with my certification?

Where am I able to list my certification?

When will I receive everything that comes with my certification?

How long does the training last?

How long will I have access to the OnDemand training?

What if I don’t pass my test?

What is your refund policy?

Is there a limit on the number of people I can train in one setting?

Submit Presentation Materials for Approval

Graphics/Brand Kit Requirements

Full Focus Certification

Bulk Discounts

Custom Orders

Customized Bulk Orders

How Do I Log In?

How Do I Join the Double Win Rewards Club?

How Long Will My Points Be Pending

I'm not in the US. Am I still eligible for the bonuses?

Can I buy from any retailer to get the bonuses?

What bonuses are included with my purchase?

How do I claim my bonuses once I've ordered?

When will I receive my bonuses, and how will they arrive?

Mind Your Mindset

Do I qualify for the bonuses if I purchase the ebook or audiobook?

Win at Work & Succeed at Life

How do I claim my bonuses once I've ordered? copy

The Vision Driven Leader

I'd like to take the LifeScore Assessment

I'd like to purchase Your Best Year Ever Book.

Your Best Year Ever

I'd like to take the Personal Productivity Assessment

I bought the Free to Focus book and am having trouble accessing the bonuses inside of the book. What should I do?

I'd like to purchase the book.

I use the Full Focus Planner. Why should I invest in Free to Focus as well?

Free to Focus

I would like to purchase the book.

Can I buy this book at retailers?

Do you have a refund policy?

When will I receive the book?

When will I receive my bonuses?

No-Fail Meetings

I would like to purchase Your World-Class Assistant.

Your World-Class Assistant

I would like to purchase No Fail Communication.

No-Fail Communication

When will I receive my bonuses and how will they arrive?

No-Fail Habits

I would like to purchase Entrepreneurs Will Save the World.

Entrepreneurs Will Save the World

BOOK SUPPORT

I would like to take the Full Focus Productivity Assessment.

I'd like to purchase the course.

What’s the difference between Full Focus Goal Setting and Your Best Year Ever?

What happens after I purchase the Full Focus Goal Setting course?

How does the Full Focus Goal Setting course compare to the Your Best Year Ever book?

What if I use the Full Focus Planner? Do I need this course?

How is Full Focus Goal Setting different from Free to Focus and Michael’s Living Forward book?

Can I get access to the course all at once or only in pieces?

How long will I have access to my course?

Where do I go to login to my Full Focus Goal Setting course?

Full Focus Goal-Setting

I'd like to take the Productivity Assessment.

I purchased Free to Focus and am having trouble logging in. Can you help?

What happens after I purchase the No-Fail Meetings Course?

How does the No-Fail Meetings book compare to the course?

Are my credit/debit card details secure?

What happens after I purchase the Full Focus Executive Assistants Course?

How long will I have access to this course?

How does the Your World-Class Assistant book compare to the Full Focus Executive Assistants course?

How long will it take to complete this course?

Full Focus Executive Assistants

What is included in the Masterclass?

How is The Focused Leader different from Your Best Year Ever and Free to Focus?

What makes The Focused Leader Masterclass different from other leadership development courses?

I'm Not Seeing My PointsUpdated a year ago

Double Win Rewards Club Support

I'm not seeing my points. Where are they?